Shipping Policy

 

Arranging for Self Pick Up

Self collection on your orders is available. You can pick up your order at our office Mon-Fri 9pm-5pm. If other than this specific time advance appointment with our representative is required.


Encourage self-collection is made by the Purchaser. In the event, purchaser would like to authorize another person to collect on behalf, below criteria must be met: Otherwise, YM LEN ENTERPRISE reserve the rights to reject collection by the authorized person endorsed by Purchaser.

  1. 1. Payment is made via Bank Transfer only. Self–collection is strictly by Purchaser only.

2. Purchaser need to notify YM LEN ENTERPRISE via sms at +6019-512 3329, the authorized person name (as per MYKAD) and IC number prior to collection.

  1. 3. During collection, customer require to bring the original IC/Passport and the authorized person must allow YM LEN ENTERPRISE to make a copy of their IC for record keeping.

 

  • 4. In the event, the authorized person refuse to allow YM LEN ENTERPRISE to make a copy, BSM reserve the rights not to release the order.

Orders for self collection at HQ office must be collected within "14 days". Otherwise, extra fee will be imposed.


 

NO SHIPPING FEE for self pick up.

 

Shipping Carriers

Delivery will be made using PosLaju Malaysia. All delivery will be supplied with a tracking code to track your shipment.

 

Delivery Tracking Number

Delivery tracking number will be emailed to you once it is made available. We usually ship within 2-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju's tracking system. Poslaju normally keys in tracking code at the end of the day.

 

Tracking Your Parcel

 

You can use tracking code provided and key it into the following links to track your shipment:

 

Pos Laju Tracking

 

Receiver's Responsibility

It is the customer's responsibility to arrange a receiver for the shipment. YMBIOSTAR.com can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address. 


Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.

 

Delivery Durations

Upon confirmation of payment, delivery is usually within 5 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days. Our working day is Monday to Friday excluding public holidays.


For pre-order items, we ship out your order once we receive the goods from our suppliers. Please note that all pre-order items delivery time are for estimation only. During price rush, it is normal to experience longer waiting time due to international shortage for the precious metal.